I spent over a decade designing software people had to learn. Now I design the learning directly.

I design AI-native workflows and the training that gets teams to adopt them. Built decision-support patterns with human-in-the-loop review, holding 96% accuracy on a labeled evaluation set.

Redesigned an enterprise platform and learned how thousands of people learn complex software. Built a design system, which is a reusable template library by another name. Set success criteria per release, which is formative and summative evaluation in practice.

Cut task completion time roughly 30% through clearer information architecture. That is performance improvement, the thing training exists for. Ran stakeholder interviews and usability testing with field engineers, which is learner analysis with SMEs.

Built WCAG-compliant financial services interfaces. Most ID postings treat accessibility as a hard requirement. This is where that practice started.