I spent 20 years designing software people had to learn. Now I design the learning directly.

Designs AI-native workflows and the training that makes teams adopt them. Built decision-support patterns with human-in-the-loop review, reaching 96% accuracy on a labeled evaluation set.

Enterprise platform redesign: learned how thousands of users learn complex software. Built a design system, which is a reusable template library by another name, and set success criteria per release, which is formative and summative evaluation in practice.

Cut task completion time roughly 30% through clearer information architecture. That is performance improvement, the thing training exists for. Stakeholder interviews and usability testing with field engineers: learner analysis with SMEs.

WCAG-compliant financial services. Accessibility standards are a hard requirement in most ID postings; this is where that practice started.